A problem well-framed is a problem half-solved. This week we look at problem-solving and what's in a frame. From creativity to world championship sport, how the problem is framed will have a direct impact on success.Read More
Why do some people succeed at change while others fail?
In his latest book Liminal Thinking, Dave Gray argues it’s because of the way they think! Based on the principle that beliefs form the basis of everything people say, think, and do, Liminal Thinking refers to a mindset of creating change. It is the art of understanding, shaping, and reframing beliefs to create the change you want. When people change their beliefs, they change their behaviour, which changes their lives.
Liminal Thinking is powerful and beautiful in its simplicity. It outlines six principles of how our beliefs work, followed by nine very practical steps on how to address our beliefs and practice liminal thinking. It's a set of skills that anyone can learn.
When not writing books, Dave can usually be found pen in hand, using illustration and 'visual thinking' as a way to unblock teams who've become stuck. We were fortunate enough that he stepped away from the whiteboard long enough to answer a few questions for The Mindset Co on his book.
How did the book come about, what triggered you to write it?
In the software business there’s a way of working called Agile Software development. I was interested in it as a way of working. It's actually just a much, much faster way to get programming done. The reason that it works is that it involves constantly putting very small bits of functionality and prototypes in front of customers, so your ideas are continuously being validated. I was of the opinion that this will be the future of how work gets done.
As I went through the interview process, I found there are many people who are working in Agile Software development, who are unsuccessful in introducing that as a new way of working within a large organisation. So I expanded my search for people who have to act and operate where they have very little control of the environment around them.
I started talking to people like mountain climbers, fire fighters, soldiers, documentary film photographers, and humanitarian aid workers.
As I started talking and exploring the things that these people did, I found some common themes, I started trying these out myself, and found that they were extremely effective.
What I realised was that these people who are very effective in working in an agile way within unpredictable and volatile environments, were often very good at examining their own perception and thought processes and beliefs.
So that was the story. As I wrote the book, I was learning, and as I was learning, I found some things that resonated with personal experience and other things that were new to me. I started trying them and finding that I was having tremendous amount of success in change in my own life, so that's how the book happened.
Liminal Thinking talks about winning hearts and minds. How should we deal with people who are not receptive to change?
Well, I think everyone's receptive to change. I haven't met a person yet who doesn't have something they would like to change in their life. People are resistant to being changed. The fact is that people change their behavior because they want to. They see a reason. They have a belief or they change a belief, and that causes them to change their behavior. The way that I think we should deal with people who seem to resist change is to try and understand where they're coming from, why it is that we see a need for them to change that they don't see, and try and understand and see things from their perspective.
I think once we start trying to understand and see things from their perspective, then we can start to empathize and understand maybe there are good reasons why they don't want to change. Fear is often a reason. I think that one way to help people who are fearful of change is to find ways to reduce the fear and increase the amount of certainty, and reduce the risk for them of change. We must find ways to do that.
When organisational change or transformation programmes fail, why is that? How does Liminal Thinking address the problem?
The most common theme I see is leaders going around the organisation telling everyone they need to change, while the leaders themselves are not visibly and demonstrably changing their own behavior. That creates a lot of skepticism and often will cause programs to fail. In those cases people will think this is a lip service thing. That it's a fad of the month. That leaders aren't really behind it. And usually they're correct. Leaders are expecting other people to change without changing themselves.
People will follow the behaviors they see, as opposed to the things that they hear leaders say.
From a perspective of a leader, I think they have to actually address their own thinking and start finding ways to understand and change their belief, so they can change their behavior.
Beliefs are matters of both heart and mind with plenty of emotions involved. How can you reconcile the science of behavior change with those emotions?
Emotions are key. In fact, people do don't anything unless there's an emotional reason to do it. People can rationally understand that they need to go on a diet, start an exercise program, quit smoking, and so on, but until you have that emotional fuel, it's very difficult to get people to do those things.
The reason that people do anything is because of emotion.
Should we bury our emotions to get the job done? Absolutely not. We should put our emotions to work and we should help to engage other people in bringing their emotions to work, so they can thrive. We should find ways to make that rewarding, and pleasurable, and enjoyable for them.
Which of the nine practices do you most enjoy and why? Is there one you personally find the most challenging? (See the full nine practices here)
I really like them all. In fact, it was very hard for me to get them down to nine. Probably my favorite and the one that I would propose to anyone is to disrupt routines.
If there's one thing that you can do that's going to create change in your life, it's to disrupt yourself, disrupt your own routines, change the way that you are doing things.
That will change what you notice and pay attention to, and that will end up being the most likely thing to change in your life. It's also the practice I find, personally, most challenging. I think we love routine. To mix it up and change routines is something that you have to consciously remind yourself to do, because the whole nature of a routine is that it becomes buries an becomes something that is somewhat hard to see.
The fact is, even identifying those routines is very challenging and very hard.
How should practitioners approach the techniques in the book?
You can tap into any one as a starter, but I think number one ["Assume that you are not objective. If you're part of the system you want to change, you're part of the problem"] is probably one of the best to start with. They do have a sequence to them, in terms of understanding them, but you can start anywhere. But cultivating the assumption that you are not objective is a very, very good and important starting point
Finally, any last reflections or tips for budding change agents and liminal thinkers out there?
I do think that at its core, finding ways to turn off your autopilot is absolutely the most important thing. Because your autopilot is basically what allows you to be elsewhere, turning off your autopilot will automatically bring you back into the moment, paying attention to what's going on around you.
The fact is that we can't change the past, the future doesn't exist yet, so the only place you can create change is now.
The only place that change is possible is in the present moment.
So by turning off your autopilot, bringing yourself back into the present moment, paying very close attention to what's going around you in the immediate moment, this is absolutely the most important thing that you can do to create change in your life.
2016. Never have books on creating positive change for yourself and for those around you felt more relevant.
It's been a cracking year for literature. Some much-needed bright spots and inspiration in what, for many, have been challenging times. From the behavioural science of how to have a good day, to insights into the attention economy and how to overcome it we hope you enjoy these books as much as we have.Read More
Top 10 reads of the week:
- Blindsided by Trump's victory? HBR unpicks what happened using Behavioural Science (HBR)
- We're seeing a groundswell of companies driven by purpose, but it turns out that's not enough. It's the type of purpose and how it's conveyed that drives bottom line. (HBR)
- MIT's 50 smartest companies list causes mixed feelings on the future of work, given that Nestlé is turning its efforts to health and biome gut research whilst Mobileye uses over 600 humans to train the machine training data for driverless cars. (MIT)
- Is the quest for happiness making us less creative? The latest psychology research on creativity shows there are 14 components and happiness isn't one of them. (World Economic Forum)
- The gig economy has been in the spotlight this week in a big way. A landmark employment tribunal ruled that Uber drivers are entitled to employee rights has sparked a ministerial debate over 'gig economy' minimum wage. (The Memo)
- Meanwhile McKinsey Global Institute released their latest paper on the gig economy worldwide, showing that numbers are hugely underestimated in Europe and the US (McKinsey & Co)
- What the latest research on empathy towards inanimate objects teaches us about design. (The Mindset Co)
- In the face of AI, how do we design human organisations and workplaces that celebrate the emotional and social aspects of our work? (TED talk)
- In the latest David vs. Goliath moment, Slack - the 'messaging app for teams who are changing the world' - took on incumbent Microsoft with an open letter: Dear Microsoft...
- For those feeling inspired into action by the global events of the week: we've been reading Dave Gray's wonderful book, Liminal Thinking. A way to create change by understanding, shaping and reframing beliefs, liminal thinking is for anyone ready to start making changes.
Dave Gray will be joining us for a feature interview later in the year to tell us more about his work on creating change. Watch this space.
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Stories and science on better business and the future of work. A roundup of the most fascinating and insightful pieces we've come across this week.
1. Crowdwork is controversial and hellish but here to stay. Can a UX design rethink alleviate the pain? (Fastco)
2. How do you design teams for digital behaviour change interventions? (UCL's Behaviour Change Centre)
3. Patagonia blazes a trail in the US with 100% retention of mothers returning to work. Here's how they did it. (Quartz)
4. Successful companies don't adapt, they prepare. (HBR)
5. Why you need to count time, not money. Otherwise, you're what's known in psychological literature as 'a doofus' (Oliver Burkeman in the Guardian)
6. Have we reached peak Design Thinking? If so, then what's next? (Made by Many)
8. How one 20-something engineer took on the lack of data on diversity in Silicon Valley. And won. (Backchannel)
9. Seven ways to introduce AI to your organisation. (HBR)
10. When is a nudge a shove? Musings on how Apple have gone from push to shove by removing the world's favourite jack. (The Mindset Co)
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On 7th September this year, over 100million people tuned in to the unveiling of the latest Apple suite of products. Amongst them, the greatly anticipated iPhone 7. One of the main product design innovations: the removal of the 3.5mm jack in favour of bluetooth. Covered extensively in the global press, publications like the NYTimes reported "Apple nudges consumers to a wireless future". We are being nudged beyond the beloved earphone jack, to a future of lightning ports.
The Godfathers of Nudge - Richard Thaler and Cass Sunstein - define a nudge as "any aspect of choice architecture that alters people's behaviour in a predictable way without forbidding any options or significantly changing their economic incentives." And then: "to count as a mere nudge, the intervention must be easy and cheap to avoid."
With over 600 million (wired) apple headsets in circulation at the moment, apple earpods are currently the most popular earphones in the world, so it's no small shift to switch users over to wireless versions.
Apple has of course released its heralded wireless earpod, supposed to mark the beginning of a new dawn of wireless headphones. At £159 a set, they are far from cheap, And sadly the reality is pretty far off Apple's frictionless vision, with the fiddly small things lost in handbags, down storm drains and generally pesky to keep hold of. The internet is not a fan.
For those less willing to ditch their beloved wired earphones, there's a dongle/adaptor (see feature image) which lets you keep using them. However the verdict has been a resounding 'meh' from all those who've already lost the adaptor at least once and have had to kit themselves out with a handful of the widgets for work/home/handbag, just to make it through the day with sanity intact. The view of many is, if it ain't broke, why fix it? Invented in 1878, the headphone jack has been a steady feature surviving all manner of applications from wartime switchboards to walkmans.
Are we just over-nostalgic and victims of our own loss-aversion or has Apple gone a step too far this time?
Julie A. Ask, an analyst at Forrester Research says."Apple has a history of doing what it wants and making people believe that it's the best idea ever. The company has an affluent customer base that has in the past paid to upgrade because it cares about the quality of the experience."
However the actual user experience of bluetooth technology is simply not great. More here from Owen Williams on Medium. TL; DR is that Bluetooth is a pain, 3.5mm jacks just work.
Apple has the market leadership and fan-base to get away with this kind of bold nudge (shove) towards adoption of new technologies. The attitude is 'the customer will get over it, they always do.' But will the goodwill and trust remain? For a company so centred on design, and ostensibly empathy, have business drivers overtaken user empathy on this occasion?
Whether Apple customers embrace this new development wholeheartedly remains to be seen. In the meantime, has anyone seen my adaptor?
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